RateWell follows up with your service customers after every visit — a short, friendly note from a real person with a direct link to your Google review page. And when someone had a bad day, they get a private line to you before it becomes a one-star.
Talk to usUpload the closed-RO report your DMS already produces. We handle matching, de-duping, and who's already been asked. Nothing goes out without your say-so.
Up to three short notes over the week after the visit, signed by your service manager, sent during polite hours. One tap takes the customer straight to your Google review page.
Every email also offers a direct, private line to the service manager. A rough visit becomes a conversation with you — not a surprise on your Google page.
RateWell is built and run by a working dealership service manager in Washington state. It exists because the review tools out there were built for software salespeople — long contracts, call centers, and prices that assume you're a 40-store group. This one was built for the service lane.
Tell us a little about your store and we'll get back to you personally — usually the same day.